Frequently Asked Questions
Maintenance
Our team at Cascades Overlook Apartments is committed to ensuring your apartment home is move-in ready. We follow a thorough 14-point checklist, including detailed inspections, fresh painting, and professional cleaning, to provide you with a seamless transition into your new home.
At Cascades Overlook Apartments, you don’t need to be home for a service technician to complete any necessary work in your apartment. We do ask that all pets are securely confined to ensure the work can be completed safely
At Cascades Overlook Apartments, we offer the convenience of on-site maintenance and 24/7 emergency on-call maintenance services to ensure your needs are promptly addressed.
If you need a repair in your home, you can easily submit a service request through our resident portal, access the convenient resident app, or contact our leasing office directly.
At Cascades Overlook Apartments, if you’re locked out after hours, simply call our leasing office and choose the emergency maintenance option. Please be aware that a service fee applies for after-hours lockouts. During regular business hours, you can visit or call the office for assistance. In all cases, residents must provide valid photo identification.
Amenities
At Cascades Overlook Suites, we provide complimentary garage parking for all residents and their guests. At Cascades Overlook Gardens, residents and their guests can enjoy free parking in our surface lots.
Cascades Overlook Apartments offers an impressive array of amenities designed to elevate your living experience. Residents enjoy a convenient self-service car wash, 24/7 package lockers, complimentary printing services, a stunning grand lobby, a resort-style swimming pool with a sundeck, a state-of-the-art fitness center, and a fully equipped business center.
The swimming pool at our community is open from Memorial Day to Labor Day each summer.
We’re proud to be a pet-friendly community at Cascades Overlook Apartments, welcoming both dogs and cats. Current veterinary records are required for all pets, and dogs must also have a completed temperament form that can be verified by a licensed veterinarian. Please note that breed and weight restrictions apply.
Every apartment home at Cascades Overlook Apartments comes fully equipped with modern appliances, including a stove, microwave, refrigerator with an ice maker, and a washer and dryer.
We are proud to partner with CORT Furniture to provide exceptional furnishing solutions. Please contact one of our leasing team members at Cascades Overlook Apartments to learn more.
Admin
We partner with a third-party company for applicant screening. While results are typically available within 24 hours, please note that the process may occasionally take up to three (3) days.
Residents at Cascades Overlook Apartments have multiple convenient options for paying rent. Rent can be paid online through the resident portal using debit, credit, or ACH payments. Alternatively, payments can also be sent by mail.
At Cascades Overlook Apartments, renters insurance is required for all leaseholders, with a minimum liability coverage of $300,000
There are several options for internet and cable providers. You can choose the provider that works best for you. Please inquire about satelite dishes prior to initiaiting service.
We require 30 calendar days' notice for early lease terminiation and a fee equivalent to two months of rent.
Utilities can be easily set up online with local providers. Please ensure your BGE account is established prior to receiving the keys to your apartment.
Location
We are located in the Baltimore County School District. Elementary School: New Town Elementary School,4924 New Town Blvd, Owings Mills, MD 21117 ; Middle School (Grades 6-8) Deer Park Middle School, 9830 Winands Rd, Randallstown, MD 21133 ; High School: Owings Mills High School, 124 S Tollgate Rd, Owings Mills, MD 21117
Directions
When visiting our community come directly to our leasing office located at 4606 Cascade Mills Dr, Owings Mills, MD 21117. We are open six (6) days a week Monday- Saturday for your conveinience.
For Future Residents
Applicants can apply online or in our leasing office in our business center.
If you’re not ready to apply right now, we offer the option to join our waitlist at Cascades Overlook Apartments.
We work with a trusted third-party screening provider during the application process. This process evaluates factors such as credit, debt-to-income ratio, rental history, and check-writing history, along with a thorough criminal and civil background check.
If you’re a first-time renter, our team is here to guide you through the process and answer any questions to help you find the perfect apartment home.
If you are interested in a furnished apartment at Cascades Overlook Apartments , please let a member of our team know and we will connect you with a furniture rental partner, CORT Furniture. Our apartment homes are unfurnished, however, we work with partners who can ensure your furniture arrives by move in day.
Our office is open 7 days a week to offer apartment tours at no costs and to serve residents. We are closed on most major holidays.
Appointments, although not required, are highly recommended to ensure that we set aside time to answer questions and ensure all your needs are met during your visit.
We offer a resident referral program at Cascades Overlook Apartments, and pay $250 to any resident who refers a new move in to our community. The resident is paid after the new resident moves in and the residents' rent is current.
Lease term options vary throughout the year and typically range from 10-14 month lease terms. Residents can always choose the option to renew at the end of a lease term. Rent can be paid up to 3 months in advance.
Our renters insurance policy requires $300,000 in coverage for liability and $5,000 of medical coverage.
We are in the leasing office 7 days a week for our residents and are also available via phone and email as well as our resident app.
Our mid-rise apartment building at Cascades Overlook Apartments, provides a comfortable living environment. While some noise from neighbors is possible with apartment living, our team is always available to address any concerns you may have regarding noise levels.
We offer two free garages as options for parking onsite. Parking is free for residents and their guests 24/7.
All of our apartment homes at Cascades Overlook Apartments, offer full -size washer and dryer for your conveinience.
Our community, Cascades Overlook Apartments, is conveniently located within walking distance of charming boutique shops, popular retailers, a variety of restaurants and bars, a library, and a hotel.
We residents to enjoy their apartments and they are more than welcome to decorate the home so long as the apartment is returned to its original condition as it was on the day of move in.
In the case of a maintenance issue at Cascades Overlook Apartments, residents can contact our leasing office to request service or they can also enter service request online. Our residents can also use the Rent Café Resident mobile app to enter a service request.
Cascades Overlook Apartments prohibits subletting and does not allow residents to list apartments on Airbnb.
We are a pet friendly community at Cascades Overlook Apartments and require a refundable pet deposit and monthly pet rent for furry family members.
Residents are responsible for monthly rent and utlities at our community.
Future residents are required to pay the security deposit at the time of lease signing while prorated rent. If the new resident's move in date is after the 25th of any month, the resident must also pay the full amount of the first month's rent in advance prior to receiving keys to the apartment home.
For Current Residents
When a resident chooses to break the lease, the resident is required to give one month calendar notice and must pay a fee equivalent to two months rent. If the resident received any rental discounts, the discounted amount must paid in addition to the two months rent at the time of signing the Early Termination Agreement. The payment must be presented in certified funds.
Residents can pay rent online using payment methods such as check, debit card, or credit card. There are fees associated with credit card and debit card payments. Rent can only be paid online from the 1st of the month through the 10th of the month. The online portal is closed from the 11th through month end.
If a resident transfers from one apartment to another, a security deposit will need to be paid for the new unit. The previous security will be returned, less any damages after the move out inspection has been completed for the orginal apartment.
Residents can assign their apartment to a new leaseholder if they choose to vacate prior to the lease term ending. The new leaseholder must complete the applicant screening process and the security deposit will remain with the unit. Residents are not permitted to sublet their apartment.
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Our team is always ready to answer your questions.